Constituent Services Representative/Caseworker

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What do they do?

Constituent Services Representatives (CSRs)/Caseworkers assist individual constituents with issues involving federal agencies, acting as liaisons to facilitate resolution of problems, and informing constituents about available services.

What do their titles say:

constituent services representatives, caseworkers, coordinators, grants coordinators, member services, non-community/non-government liaisons, constituent affairs, and individual/group/casework/constituent outreach at all non-management levels

Top 10 title this year:

CASEWORKER | CONSTITUENT SERVICES REPRESENT | CONSTITUENT ADVOCATE | CONSTITUENT LIAISON | CONSTITUENT SERVICES LIAISON | CASEWORKER/FIELD REP | SENIOR CASEWORKER | SENIOR CONSTITUENT SERVICES RE | CONSTITUENT SERVICE REP. | SENIOR CONSTITUENT ADVOCATE

Top 3 multiple roles this year:

FIELD REPRESENTATIVE | STAFF ASSISTANT | EXECUTIVE ASSISTANT/OFFICE MANAGER

Current Job Listings - X of Y
Job Number:
0787
Date Posted:
April 9, 2026
Position Title:
Systems Administrator/correspondence Manager (systems/correspondence Coordinator)
Party:
Democrat
Office:
MA-JR
Office Name:
Sen. Edward Markey
Reports To:
Location:
Washington, DC
Contact:
Salary:
$64,226 to $72,669
Description:
Senator Edward J. Markey (D-MA) seeks a Systems Administrator/Correspondence Manager (or Systems/Correspondence Coordinator, depending on experience) to provide technology support for DC and state offices, as well as support and manage the office’s correspondence program. Familiarity with the Voice constituent services system is a plus. Candidates with prior Capitol Hill experience are strongly preferred, but we welcome applicants with relevant skills and experience who demonstrate strong potential. Responsibilities and title will be aligned with the selected candidate’s background. The salary range for this position is $64,226 to $72,669 annually, with benefits that include a federal student loan repayment option.
Responsibilities:
Systems responsibilities include updating, maintaining, and providing support for hardware and software; maintaining an archiving process for electronic data; ensuring system security and staff compliance with Senate cybersecurity requirements; and serving as the point of contact for Senate support agencies on information technology issues. Correspondence responsibilities include overseeing or supporting the office’s correspondence system, including working with a team of Legislative Correspondents to ensure that all incoming mail is accurately responded to in a timely manner. This role may be filled at the Coordinator or Administrator/Manager level.
Qualifications:
; and serving as the point of contact for Senate support agencies on information technology issues. Correspondence
Instructions:
Candidates from BIPOC, LGBTQ+, working class, military, and/or other underrepresented communities are strongly encouraged to apply, as well as candidates with ties to Massachusetts.

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