Constituent Services Representative/Caseworker

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What do they do?

Constituent Services Representatives (CSRs)/Caseworkers assist individual constituents with issues involving federal agencies, acting as liaisons to facilitate resolution of problems, and informing constituents about available services.

What do their titles say:

constituent services representatives, caseworkers, coordinators, grants coordinators, member services, non-community/non-government liaisons, constituent affairs, and individual/group/casework/constituent outreach at all non-management levels

Top 10 title this year:

CASEWORKER | CONSTITUENT SERVICES REPRESENT | CONSTITUENT ADVOCATE | CONSTITUENT LIAISON | CONSTITUENT SERVICES LIAISON | CASEWORKER/FIELD REP | SENIOR CASEWORKER | SENIOR CONSTITUENT SERVICES RE | CONSTITUENT SERVICE REP. | SENIOR CONSTITUENT ADVOCATE

Top 3 multiple roles this year:

FIELD REPRESENTATIVE | STAFF ASSISTANT | EXECUTIVE ASSISTANT/OFFICE MANAGER

Current Job Listings - X of Y
Job Number:
MEM-257-26
Date Posted:
August 17, 2026
Position Title:
Field Representative/Caseworker
Party:
Democrat
Office:
CA-31
Office Name:
Rep. Gilbert Ray Cisneros
Reports To:
Location:
Covina, CA
Contact:
cisneros.ca31.jobs@gmail.com
Salary:
$50,000-$65,000
Description:
The Field Representative/Caseworker monitors and updates the Member and District Director on district and local issues. This position acts as a liaison to federal, district, and local agencies for the member and constituents and answers casework correspondence and verbal communications with constituents. WORKING CONDITIONS: Field duties require work during regular office hours and some nights and weekends. Additionally, employee must be able to travel and hold a valid driver’s license. Employee must be able to work in a moderately noisy and crowded work environment without an expectation of privacy. Location: Covina, CA - 31, in person only Salary: Salary range is $50,000 - 65,000 a year depending on experience. Time commitment: Full-time, requires some evenings, weekends, and holidays
Responsibilities:
• Coordinates with the Member and colleagues to ensure outreach efforts align with the Member’s strategic vision, goals, and priorities; • Collaborates with district and D.C. colleague to ensure district priorities are aligned and inform the Member’s legislative strategy; • Serves as a liaison with federal government entities for individual constituent concerns, including the handling of constituent casework; • Collaborates with colleagues to schedule the Member while in their assigned areas in the district; • Informs the Member and District Director on any important developments and current events impacting the district; • Builds and maintains positive relationships with constituents, key community leaders, and other stakeholders; • Tracks news stories and social media posts for the Member and colleagues, including the communications team; • Attends events to serve as a representative for the Member, as determined by the District Director; • Handles various community issues in accordance with office policies and procedures; • Support Office in executing public meetings and annual Congressional activities such as the Congressional Art Competition, Congressional App Competition, and other similar events; • Organizes workload to prioritize tasks in accordance with varying deadlines and ensure work is completed in an efficient and effective manner; • Understands differing perspectives and opinions to navigate conflicts and develop solutions effectively; • Acts as the representative for the Member within their area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies; • Informs the Member and the District Director of all happenings in their assigned issue areas by screening district media sources and interacting with constituents; • Monitors scheduled district meetings for the Member with constituents; • Screens and refers cases, when appropriate, to other district offices; • Trains and supervises Staff Assistants, including interns, to handle office matters such as logging incoming and outgoing correspondence, handling visitors, telephone calls, and computer operations; • Logs in all incoming and outgoing mail and incoming telephone calls relating to casework; • Prepares periodic reports for the Director of Constituent Services on pending cases and district activities in his or her assigned issue areas; • Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner; • Maintains up-to-date files on all cases and categories of information of importance to the office; • Meets attendance requirements as established by the office; • Maintains a good working relationship with the Member, staff, and constituents; • Accepts performance based criticism and directions; • Works well under pressure and handles stress; • Works a flexible schedule including long hours, nights and weekends; and • Performs other duties as assigned.
Qualifications:
EDUCATION (OR EQUIV ALENT EXPERIENCE): Bachelor's degree is required; • Previous oSice experience is preferred; • Previous experience working for a Member of Congress, elected oSicial, or government agency preferred; SKILLS AND KNOWLEDGE REQUIRED: • Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After ESects, Premiere Pro) and other design tools. • Strong understanding of digital platforms and the role of design in social media, online engagement, and web communication. • Experience with digital video production and editing. • Ability to juggle multiple projects and work under tight deadlines in a fast-paced, team-oriented environment. • Strong attention to detail and a keen eye for visual storytelling and design. • Knowledge of the San Gabriel Valley media; • Strong oral and written communication skills; • Thorough knowledge of legislative process and of House organization and procedures; • Thorough knowledge of local, state and federal agencies and departments; • Knowledge of all issues and events in the district in which the Member is involved; • Professional telephone matter; • Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner. • Ability to perform the essential job functions above; • Ability to work cooperatively and courteously with others; • Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner; • Thoroughness and careful attention to detail; • Ability to exercise discretion and independent judgment in fulfillment of casework • responsibilities; • Knowledge of oSice policies, practices, and procedures; • Knowledge of oSice computer applications; and • Proficiency in word processing. • Must have a vehicle and drivers license in good standing.
Instructions:
Interested applicants should send a resume and writing sample with the subject line “Field Representative/ Caseworker”. Application Deadline: Until position is filled

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