Date Posted:
August 3, 2026
Position Title:
Front Office Supervisor
Office/Company:
House Office of the Legislative Counsel
Party:
Non-Partisan
Office Code:
Job Number:
MEM-246-26
Reports To:
Location:
Contact:
Salary:
$75,000-$95,000
Primary Role
Director Of Operations
Secondary Role:
Job Type:
Description:
The House Office of the Legislative Counsel provides legislative drafting services to the
committees and Members of the United States House of Representatives on a
nonpartisan, impartial, and confidential basis. The Office works with committees and
Members to understand their policies in order to draft clear, concise, and legally effective
legislative language to carry out those policies. The Front Office serves as the initial point of contact for the Office by providing assistance
to clients, welcoming visitors to the Office, answering general questions, and referring
requests received by the Office to the appropriate attorney, drafting team, or paralegal.
The Front Office Supervisor supervises a team of three Front Office Assistants who provide
essential administrative and clerical support services to the staff within the House Office
of the Legislative Counsel (HOLC). The Front Office Supervisor oversees the operations of
the Front Office and communicates with Office management regarding the operation and
performance of the Front Office.
The Front Office Supervisor may work on special projects at the request and under the
direction of the Legislative Counsel. The Front Office Supervisor is a supervisory position
and works under the direction and supervision of the Legislative Counsel. After an initial
90-day period, the Front Office Supervisor is eligible to telework up to one day per week, at
the discretion of the Legislative Counsel.
Responsibilities:
• Supervises a team of three Front Office Assistants.
• Ensures the effective day-to-day operations of the Front Office.
• Develops and maintains general working knowledge and understanding of HOLC’s
practices and the legislative process.
• Serves as a primary representative of HOLC by providing friendly, professional, and
helpful customer service to office visitors and callers, including by addressing
general and routine inquiries and forwarding messages as appropriate.
• Ensures that the Front Office has adequate in-office presence and phone coverage
during official business hours and after hours, as necessary, including by
coordinating the schedules of the Front Office Assistants.
• Carefully assesses and distributes client requests to attorneys and paralegals by
phone and email.
• Ensures the work of the Front Office team is performed accurately and consistently.
• Maintains the HOLC general inbox and ensures prompt and accurate HOLC
correspondence with internal and external individuals.
• Maintains the schedule for Front Office staff and keeps accurate and up to date the
schedule and leave records of all HOLC staff.
• Coordinates miscellaneous general office services, including ordering office
furnishings, materials, and supplies, and maintains the office legal library.
• Coordinates requests and projects on behalf of the Office that involve
communication with other House offices.
Qualifications:
• A bachelor’s degree or a combination of education and relevant work experience,
including some supervisory or management experience.
• Must be a United States citizen.
• Professional background cannot contain partisan political work.
• Ability to maintain decorum in high stress situations and exhibit a high standard of
customer service.
• Ability to provide administrative support, including assessing and disseminating
requests, scheduling meetings, and managing records.
• Ability to provide friendly, professional, and helpful customer service.
• Ability to switch rapidly between multiple tasks during busy periods while
maintaining a strong attention to detail.
• Knowledge of, and ability to use, various automated office systems and software
programs, including record management systems, Microsoft Office, and Adobe
Acrobat.
• Ability to analyze problems and recommend appropriate solutions or changes.
• Ability to establish effective working relationships with HOLC staff, office
management, and clients.
• Ability to work autonomously and within a team.
• Ability to handle sensitive and confidential matters with tact and maintain
impartiality in judgment and in action.
• Ability to communicate, orally and in writing, in a professional and effective manner
with clients, colleagues, and other people.
Instructions:
Qualified candidates please submit your cover letter and resume by August 12th via
this link: https://house.csodfed.com/ux/ats/careersite/17/home/requisition/5550?c=house.
Other:
All applicants will be considered without regard to race, color, national origin, religion, sex (including marital or parental status), disability, or age. Employment is contingent upon satisfactorily completing a criminal history records check. Subchapter I of chapter 131 of title 5, United States Code, requires certain House employees to file Financial Disclosure Statements. For information, please visit http://clerk.house.gov/public_disc/index.aspx.
