Date Posted:
April 27, 2026
Position Title:
Constituent Service Representative (Caseworker)
Office/Company:
Rep. Eric Sorensen
Party:
Democrat
Office Code:
IL-17
Job Number:
MEM-140-26
Reports To:
Location:
Peoria, IL; Rock Island, IL
Contact:
joscelyn.rowe@mail.house.gov
Salary:
$50,000-$55,000
Primary Role
Constituent Services Representative/ Caseworker
Secondary Role:
Job Type:
Full-Time
Description:
Congressman Eric Sorensen has an immediate need to hire a full-time Constituent
Services Representative (Caseworker) in the Peoria or Rock Island district office.
Responsibilities:
The Caseworker acts as a liaison to federal agencies for the Member's constituents. This
position will handle a portfolio of cases on behalf of the Member and work closely with the
District Director, Deputy District Director, and colleagues to provide outstanding service to
the Member's constituents. The Caseworker is also responsible for meeting and
communicating with constituents, submitting and answering correspondence with
constituents and federal agencies, and referring non-federal casework to the appropriate
state or local office.
• Serves as a liaison with federal government entities for individual constituent
concerns
• Prepares and manages incoming and outgoing correspondence, referrals, and case
intake
• Maintains accurate and complete files on all assigned casework
• Works closely with supervisor and, when appropriate, DC staff to ensure district
priorities are reflected in legislative priorities
• Attends community meetings and develops relationships with local and federal
points of contact to support the assigned case portfolio
• Writes responses to constituent letters relating to casework to answer questions or
inform them of case progress
• Log correspondence, telephone calls, and opinions
Qualifications:
Qualified candidates should be capable of managing time effectively and prioritizing
assignments with tact. Applicants must be able to exercise discretion and work well in a
team environment.
Additional Requirements:
• Strong oral and written communication skills Proficiency in Windows-based
operating systems and software
• Effective teamwork skills and the ability to support the needs of multiple team
members and leaders in the office
• Professional demeanor and an upbeat disposition while interacting with visitors,
staff members, and community members in a fast-paced, highly dynamic
environment
• Time management skills, including the ability to prioritize and track work status
• Attention to detail
• Willingness to learn and become an expert in assigned agency or policy areas
• Able to work a flexible schedule as directed, including some nights and weekends
Instructions:
Interested candidates are encouraged to submit a resume, a writing sample (see prompt
below), and 2-3 professional references. Interested applicants should e-mail a resume and references in a combined PDF to
joscelyn.rowe@mail.house.gov with the subject “Caseworker: LAST NAME” by
Tuesday, May 26, 2026. Please include in the body of the email if you currently live in
the Peoria or Quad Cities region; if not, note whether you’re willing to relocate.
Incomplete or late submissions will not be considered. Writing Sample Prompt
Letter of Commendation (On Behalf of the Congressman)
Context for Applicants:
You are a staff member in a congressional office. A constituent, Jordan Riley, recently
alerted the office to an incident involving a local USPS letter carrier, Casey Thompson, who
went above and beyond while serving the community.
Scenario Details (to incorporate into your letter):
Casey noticed mail piling up at the home of an elderly resident, Patricia Wells.
Concerned for Patricia’s well-being, Casey contacted local authorities for a wellness
check. The wellness check found Patricia had fallen inside her home and needed
immediate medical assistance. Patricia’s family later contacted the congressional office
to express their gratitude for Casey’s attentiveness. The congressional office seeks to
formally commend Casey for quick thinking and exceptional service.
Your Task:
Draft a one-page formal letter of commendation written on behalf of the Congressman to the local USPS leadership.
Addressee:
Postmaster Jamie Delgado, United States Postal Service, appropriate address, city, state,
and ZIP.
The letter must:
• Clearly describe the incident and Casey’s actions.
• Express appreciation on behalf of the Congressman and the oVice.
• Emphasize the value of public-servant dedication and community safety.
• Use a professional, warm, constituent-focused tone suitable for congressional
correspondence.
• Be polished, well-structured, and free of errors.
• Include appropriate formal elements (date, salutation, closing, and the
Congressman’s oVice representation).
Length: Approximately one page.
Formatting notes: Assume House letterhead and standard business format. Avoid
partisan language; focus on public service and community impact.
• Word count target: ~350–500 words.
• Submission format: PDF or Word; 12-pt font; 1-inch margins.
• Naming convention: 2026.LastName_FirstName_CommendationLetter.
Other:
All applicants will be considered without regard to race, color, religion, sex (including marital or parental status), sexual orientation, gender identity, disability, age, or national origin.
