Date Posted:
September 1, 2026
Position Title:
Constituent Services Liaison
Office/Company:
Sen. Ted Cruz
Party:
Republican
Office Code:
TX-JR
Job Number:
1144
Reports To:
Location:
Austin, TX
Contact:
Salary:
Primary Role
Constituent Services Representative/Caseworker
Secondary Role:
Job Type:
Description:
Senator Ted Cruz (R-TX) is seeking a Constituent Services Liaison to join his Austin, TX office.
Job Summary: Serves as a liaison to federal agencies on behalf of the Senator and his constituents. Manages a caseload of immigration-related constituent inquiries and assists constituents with issues involving USCIS, the Department of State, CBP, ICE, and other relevant federal agencies.
Constituent Services Liaison
Responsibilities:
Assist Texas constituents with immigration-related issues involving federal agencies and provide information regarding available resources and appropriate next steps
• Provide prompt, accurate, and professional responses to incoming immigration casework communications, both written and oral
• Obtain and maintain required privacy releases and supporting documentation in accordance with office procedures
• Initiate and monitor congressional inquiries with the appropriate federal agency
• Track case status and ensure timely, accurate, and thorough documentation in the office casework database
• Communicate extensively with constituents and federal agency congressional relations staff, both in writing and verbally
• Handle sensitive and confidential immigration matters with discretion, tact, and diplomacy
• Assist constituents with a variety of immigration matters, including petitions, applications, naturalization, visas, employment authorization, adjustment of status, and other immigration-related concerns
• Assist in answering incoming phone calls and responding to general constituent inquiries, as needed
• Coordinate with other congressional offices and appropriate federal agencies when necessary
• Attend job-related meetings, agency seminars, briefings, and training sessions as needed
Education:
• Four-year college degree, or equivalent professional experience
Skills/
Qualifications:
Two years of immigration casework experience required
• Must be compassionate and deeply committed to helping others
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and able to manage a high-volume caseload
• Strong critical thinking, research, and problem-solving skills
• Ability to handle difficult, sensitive, and emotionally charged situations with tact and diplomacy
• Ability to exercise discretion, independent judgment, and maintain confidentiality
• Ability to work independently with minimal supervision and effectively as part of a team
Instructions:
Other:
