Constituent Services Representative

Serving as a liaison between constituents and federal agencies, advocating on behalf of individuals experiencing issues with government programs (e.g., Social Security, VA benefits, immigration, and IRS). • Responding to constituent inquiries via phone, email, mail, and in-person meetings in a timely and professional manner. • Managing a caseload of constituent issues, including intake, documentation, follow-up, and resolution. • Communicating with congressional liaisons at federal agencies to research and resolve cases. • Maintaining accurate and confidential records of all constituent interactions and casework on IQ. • Identifying trends and recurring issues affecting constituents and brief senior staff or legislative teams as needed. • Representing the Senator at community meetings, events, and outreach activities when required. • Providing general information on federal programs, policies, and services. Ideal candidates have strong attention to detail, a commitment to public service, and a background in social work. Candidates should also possess strong administrative, organizational, clerical and communications skills. Ties to New Mexico and fluency in Spanish are a significant plus. This position is required to work in the office. Our team is driven by a desire to make a difference for our constituents. We are relentless in our work to create change and deliver for the people of New Mexico – and we have fun doing it. Interested parties should apply using this link: https://oampluspublic.senate.gov/public/login/551f4d9f-1bd6-423d-8900-1d4daf0ce867. This office is an